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SugaPay Privacy Policy

Last Updated: February 24, 2017.



SugaPay respects your privacy.

Protecting it is of utmost importance to us and engrained into our every action.

As a Payment Network; SugaPay provides Payment Cards, Applications, Application Interfaces and Terminals for both making and receiving electronic payments.

Within this Privacy Policy (“Privacy Policy”) “we”, “us” and “our” collectively refers to SugaPay Limited, our subsidiaries and affiliates including SugaPay (Trinidad and Tobago) Limited (“SugaPay”).

This “Privacy Policy” governs the use of our Websites, Web and Mobile Applications, Products and Services (collectively called “Financial Solutions”). It further describes the personal and financial information (“information”) collected from you (whilst doing business with you); how that information is handled and how it is used to fulfill regulatory requirements.

Information Collected and Reasons for Collection/Storage

Optional Registration is required to use SugaPay. We therefore obtain your information during registration or otherwise whilst utilizing our Financial Solutions. Said information includes (a) your name, (b) email address, (c) mobile phone number, (d) Government Issued Document ID Number(s), (e) Legal Address, (f) date of birth, (f) gender or other details that can be used to identify you; (“Personal Information”).
Other information (collected and stored) includes financial data from (i) purchases, (j) cash withdrawals, (k) deposits, (l) transfer of funds, (m) purchase cancellations, (n) returns, (o) refunds and (p) account balances, (q) credit history details; (“Financial Information”).
Information may otherwise be collected from you during telephone, email or instant messaging conversations or otherwise via promotions posted to our social media pages.
When using our Mobile Application Solutions however, additional information is automatically collected to include your mobile device’s unique ID and IP address to properly identify you as the legitimate user of the service and for your protection. When visiting our website by computer or mobile device we may collect your IP address, mobile operating system, type of web browser used and other non-sensitive information through the use of cookies and similar technologies.
If you wish to not provide us with this information or you are otherwise is unable to do so (as described above) we, in turn, may not be able to:
- Customize our Financial Solutions to compliment your expectations and preferences;
- May not be able to provide our full set of Financial Solution offerings to you;
- May not be able to provide any of our Financial Solutions to you, especially where registration information is required by law.

During the execution of surveys or marketing campaigns we may also collect non-personal information that cannot in any way be used to identify you. Such information includes (and is not limited to) answers to general questions regarding the rating or quality of our Financial Solutions.

Information Sharing

SugaPay will not share information with any party unless required by law. We will not sell, rent, lease, or barter your information at any time.

Acceptance of Privacy Policy

You agree that you fully understand the directives outlines in this policy and will adhere to any requirements stated herein. By visiting this website and/or utilizing Financial Solutions, you agree to accept all of the terms and conditions of this Privacy Policy and SugaPay has the right to utilize the your information in the ways described. We reserve the right to modify this policy at any time. Your continued use of the SugaPay website(s), and/or its Financial Solutions after being informed of the change, either personally or by the general posting of these changes on this page, will constitute your acceptance of said changes.

Policy Updates

SugaPay reserves the right to modify and/or update this policy from time to time as market and legal requirements dictate. As a result, all users should review this policy from time to time to ensure that they remain current with our requirements and attestations.